AI Compliance Automation
CallCoach
We built an AI agent that checks every outbound sales call for compliance and flags each violation with the exact timestamp. It replaced slow, sample-based review by hand, at roughly 94% accuracy.
Manual compliance review that couldn't scale.
Hundreds of outbound sales calls a week, and every one needed checking by hand against the regulatory script. The reviewers couldn't keep up.
- Call volume outran the people reviewing it.
- Two reviewers could reach two different answers on the same call.
- Missed violations exposing the business to regulatory risk.
- Only a sample of calls was ever reviewed.
We took this one because the review work was genuinely mechanical: a fixed script, a defined set of breaches, and hundreds of examples a week to learn from. Where an agent is asked to make a judgement nobody can write down, we say no, because the accuracy number stops meaning anything. Here it means something. It's measured against human review rather than against itself.
Every call, reviewed automatically.
The system, step by step.
Ingest calls
Every outbound call recording is pulled into the pipeline as soon as it exists.
Transcribe
Each recording is turned into a text transcript the agent can read.
Match person
The call is matched to the right rep and the provider script it should follow.
AI analysis
Claude reviews the transcript against the regulatory script and requirements.
Flag violations
Any breach is flagged and cited with the exact timestamp in the call.
Dashboard
Results land in a dashboard. Corrections are stored with pgvector (a database that finds similar past examples), so the agent keeps improving.
What changed.
What we built it with.
Want something like this built?
A couple of lines is enough. It goes straight to Aidan, not a sales team, and if it isn’t worth building he’ll tell you.
- You deal with Aidan directly, not a sales team.
- A straight answer on whether it's worth building, and what it'd cost.
- You own everything we build. No lock-in and no per-seat fees.
Thanks, we've got it.
It's gone to Aidan, not a shared inbox or a sales team. If it's urgent, call 0415 525 006.